If you wish for quality, speed, reliability of service, and if your translation job is important to you that it looks its best, CultureWise is for you. We pride ourselves on our outstanding translation work.
How do we ensure customer satisfaction?
We build in a multi step translation process to ensure that the translation is accurate, has good grammar, and is at the lowest reading level possible
Content expert review by reviewers with content area knowledge/expertise is a key step to ensure accuracy of the translation and a high level of customer satisfaction.
We can do cultural adaptation instead of just direct translation upon request. When deemed appropriate, clients will be advised of the need for cultural adaptation for the original document.
Customer review, by clients or third-party customers, is another key step to ensure that we make the document as easy to read as possible. We will choose to use the least complicated words/phrases in the translation whenever possible.
We will deliver the translation to you in the best time frame within your specified requirement. We will communicate clearly with you regarding your expectations.
For long-term, repeated customers, we will build a glossary of translated terms for your particular company’s usage. This will ensure that the same terms will always get the same translation for different documents over time.
All translators and readers are trained to maintain confidentiality of your original and translated documents.
A translation team approach will be utilized for highly technical documents or the ones that contain many proprietary terms.
All translators are experienced and certified by the ATA/CTA where necessary
Tracking of your job status is available online, so you can see at what stage your translation job is whenever you want.
For long-term, repeated customers, we will build a glossary of translated terms for your particular company’s usage. This will ensure that the same terms will always get the same translation for different documents over time.