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Customer-focused  |
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We provide courteous, efficient, cost-effective, and affordable service to all our customers regardless of the size of the job. We value effective communication with our clients to clarify expectations, build long-term relationship, and deliver high quality translation products. |
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Accuracy |
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Forward and backward translations are available to clients who desire this service (at an additional cost for the backward translations). Accuracy is further enhanced with proofreading by in-house expert reviewers for content accuracy and literacy reading levels. |
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Appropriateness |
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Translation is an art. It integrates cultural meanings by choosing the right words carefully. Direct translation sometimes cannot convey meanings as accurately as culturally-adapted versions. Where appropriate, we will advise clients when culturally-adapted versions are more preferable with regard to the content materials and targeted audience.
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Affordability |
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We streamline our work processes to ensure that we can offer high-quality translated at an attractive and competi tive price. Government and nonprofit organizations receive a discount. |
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Reliability |
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We will try to meet deadlines and clients’ specific requirements for each project. |
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Professionalism |
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We have competent, ATA/CTA certified translators and reviewers who have knowledge of the content areas. We especially have many medical translators who are retired medical professionals with years of expert medical knowledge and experience. |
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Quality checks |
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All clients will be offered the following five steps in the translation process:
(a) First step translation
(b) In-house expert review, editing,
and cultural adaptation
(c) Revision
(d)Client review
(e) Revision
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